Internal Account Executive
Reporting directly to the Sales Team Manager and supporting the Sales/Hire Management Team with business development in existing and new markets, increasing company sales through pro-active business development and internal account management.
BPH are the leading specialist in Excavator Attachment sales - this is an exciting opportunity for a sales driven person who enjoys the thrill of gaining new business!
Key Duties:Carry out regular telephone calls to customers for business retention and to build rapportTaking full ownership of your own sales performance against sales/call targetsPreparing and sending out quotes, liaising with the Purchasing Manager for pricesReview & action emails in the Sales Inbox dailyDaily calls with Area Sales Managers (ASMs)Sales and hire enquiry progression – converting sales enquiries in to sales / hiresPromote attachment repairs / parts service to customers and prospectsResearching existing key clients, keeping in touch with the key personnel by phone and developing these accounts further alongside the ASM’sMaintain & update CRM system with timely & accurate dataBooking appointments for ASMsSending out company information to customers and following upFollow up email marketing data and convert to sales or hireFollowing up on quotes to turn into salesLiaising with the Regional Depot teams when required.Creating brand awareness, acting as ambassador for the companyLiaising with the Regional Depot teams when required.General ad-hoc admin duties
Key Competencies:Must have proven Telesales experienceAbility to multi task & remain calm in difficult or pressurised situationExcellent communication skills – both written and verbalExcellent customer services skillsStrong interpersonal skills – the ability to build relationships with customers and potential customersMotivated self-starter & great team playerExcellent IT skills (Previous experience of CRM an advantage)
Reporting directly to the Sales Team Manager, supporting the Sales & Aftersales Teams with all administration aspects to ensure all sales are completed in line with targets. Delivering outstanding customer service at all times.
Key Duties:Dealing with incoming sales enquiries regarding parts & repairsCo-ordination and liaising with workshops on new orders, repairs and servicingProvide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing adviceAssist with processing warranty paperwork to be sent to Purchasing ManagerAssist with sending warranty servicing letters to customers on a monthly basisLiaising with in-house transport customer sales & repair deliveriesProcess sales quotations to support the Sales TeamWeekly reviews of advice notesMaintain / update CRM system with timely & accurate dataSupport Internal sales team with calls, customer queries & demonstrationsFollow up parts delivery to ensure customer satisfaction, including upsellingProcessing Fleet repair jobs to ensure accurate stock levelsSupporting despatch with packing partsProviding administrative support to exhibitions and eventsAdministrative support to Sales Team ManagerPassing all sales leads to the Internal Sales TeamTaking full ownership of your own performance against targetsGeneral ad-hoc admin duties
Key Competencies:Excellent communicator – both written and verbalExcellent customer service skillsPersonable, confident, self-starter able to work independently as well as part of a teamAbility to multi task & remain calm in difficult or pressurised situationGood working knowledge of MS Office and CRM systemAccuracy and attention to detailGood administrative and organisational skillsGreat Team Player